Considered to be the most demanding industry in terms of services offered and customer satisfaction, the hospitality sector requires highly skilled personnel to cater to a customer’s needs. Witnessing a change from the traditional format to a more modern outlook towards customer satisfaction, the hospitality industry is bound to witness growth in the near future. To cater to this growth, 21CC develops extensive programs for new and existing employees of the hospitality sector to enhance their skills in their specific line of service in the hospitality industry.
21CC uses traditional e-learning as well as gamified modules on mobile platforms to effectively communicate messages
The Housekeeping department in every hotel takes immense pride in maintaining high standards of hygiene and quality in their premises. By training hotel staff in following step-by step procedures, 21CC training modules standardize house-keeping tasks to achieve uniform quality of service. Our specially designed modules not only provide hotel staff with the right procedures to the followed but also encourages them to keep the customer’s comfort on top priority.